Our services are highly technology driven, optimized by robust SLAs, based on industry-standard best practices, and delivered by a cost-effective mix of onshore, nearshore and offshore resources.
Our Outsourcing Services include:
- AMS – Application maintenance, development and enhancement
- Implementation and conversion services
- Upgrades and migrations
- Systems consolidation
- Production and cycle support
- New product launches
- Help desk
- Third-party integrations.
Application Management Services (AMS)
TRUGlobal’s Application Management Services are designed to take complete responsibility of a Client’s Application Portfolio to provide a range of services including but not limited to, Production Support, Application Maintenance, Application Monitoring and Request Fulfillment. With an ongoing focus to continuously improve the maturity through best-in class processes and proactive operations, TRUGlobal significantly reduces the “reactive” component of the Application Management Services body of work to not only generate significant cost savings but also enhance the quality of the services delivered.
TRUGlobal Operations Center provides customers with excellent Level 1 and Level 2 support. Expertise technical staff provides 24X7 Helpdesk support with our robust and scalable infrastructure for supporting, Monitoring, tracking and reporting systems. Technical Operation team manages production support, release updates and alert monitoring.
Support model includes:
- 24X7 Service Desk support
- Ticket Assignment
- Ticket Handling
- Ticket Resolution & Feedback
- GLOBAL NOC
- GLOBAL SOC
Custom Software Development
Matching market trends and business opportunities with innovative software products in the shortest time possible is an ongoing challenge for today’s enterprises.
TRUGlobal offers a full spectrum of Custom Software Development services to meet those challenges, from application architecture, application development, testing and customization.
Our software development capabilities are based on best industry practices to meet the most complex requirements. We apply agile and iterative development, adapted to a geographically distributed environment concerning application concepts, software architecture and specifications.
Flexible Service Delivery, from TRUGlobal Global Development Centers
Whether for AMS clients, or Custom Application Development projects, TRUGlobal leverages a flexible network of onshore, nearshore, and offshore service delivery centers to suit the unique needs of our application services clients. TRUGlobal development centers provide dedicated pools of specialized engineering, support and programming resources that act as virtual extensions to your own software teams. TRUGlobal has Global Development Centers worldwide including: United States (three locations), India.
- Time Zone and Cultural Affinity
- Improved opportunities to collaborate versus traditional off-shore alternatives
- Improved quality, productivity and metrics
- Flexibility and quick resource allocation
- Global footprint with flexible onshore and nearshore options
- Expertise in multiple industries, including Financial Services and Banking, Manufacturing, Telecommunications, Public Sector and Utilities
- Optimize costs with access to TRUGlobal’s tools and training for superior development expertise on-demand
- Enable your internal team to focus on your core business
Contact us to discuss more on your requirement